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Patient Information

Wheelchair Use

We have a wheelchair that belongs to the practice and is for use for patients needing assistance getting to and from the car park in to the practice. If you would like to use it, please speak to reception.

Chaperones

If you would prefer to have another person present, as well as the GP or Practice Nurse when you are having an examination, please ask the clinician or enquire at reception. 

Patients leaving the UK

The Health Authority are required to remove the names of patients from practice lists who either intend to leave the UK for at least 3 months, or who have been out of the country for more than 3 months at a time. If you are leaving the UK for 3 months or more, you should notify the practice. You will then need to re-register on your return.

Acceptance / refusal on to a practice list of NHS patients

Everyone has the right to change their practice without having to give a reason, though for administrative purposes, it would be helpful if you notified your current practice that you are leaving. 

You can approach a GP practice near to where you are living and apply to join the list of NHS patients as either a registered patient or as a temporary patient. You can be registered as a temporary resident if you are in the area for more than 24 hours but less than 3 months.

Practices may use their discretion whether to accept or decline your application. In declining an application, they must have reasonable grounds for doing so which do not relate to your race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.

Disabled access

We have suitable access for disabled patients. The practice has a ramp for wheelchair access. Two toilets at the practice have been adapted for the use of disabled patients. A loop system is available within the practice for patients suffering with hearing loss. There are also numerous disabled parking spaces in the council operated car park. 

Zero Tolerance

We operate a Zero Tolerance Policy for abusive and aggressive behaviour towards our staff. Any incident where it is reported that a patient has been displaying such aggressive behaviour will be taken very seriously and may lead to a patient (and their family) being removed from the practice list. 



 
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