CLOSURE OF PRESCRIPTION TELEPHONE LINE
FROM 29TH APRIL 2019
After many years of accepting repeat prescription requests over the telephone, we have taken the decision to stop taking prescription requests over the telephone.
The first and most important reason for this is safety. The practice has experienced a number of incidents resulting from unclear requests for medication over the phone – there have been discrepancies between what the patient believes they have ordered and what has been actioned by the prescription clerk, and at times there has been confusion over drug names. Written or online requests are much more accurate and therefore the opportunity for error or misunderstanding is reduced. In addition, we are advised by NHS England to encourage patients to sign up to Patient Access which is a system by which patients can request their medication and make appointments on line. Online requests avoid potential confusion, as well as transcription and medication issue errors.
You can now order your prescription in one of the following ways:
On the Internet – Patient Access is the safest way to order your repeat medication. This service provides a patient with a list of their repeat medication and a request can be sent direct to our clinical system. There is also the option of leaving a message for the GP. We would be happy to demonstrate the online system if required. If you would like to use this system, you would need to fill in a request form, and provide photographic evidence in person (currently we can only accept a passport or photographic driving licence). If you are unable to provide a passport of driving licence, a GP may be able to vouch for you.
In person – using the tear off slip on the right hand side of the prescription indicating clearly which items are required, and posting it in the prescription box at in the waiting area.
By post – using the tear of slip on the right hand side of the prescription indicating clearly which items are required, and posting it to the surgery.
Via your pharmacy – many pharmacies offer a service whereby patients can order their repeat medication via the pharmacy. Each pharmacy in the area offers a range of methods for ordering repeat medication, and we believe that most pharmacies will currently accept a request over the telephone. You may wish to discuss this with your usual pharmacy.
If you would like any further information about the ways in which prescriptions may be requested, please ask one of our reception team.
FLU INJECTIONS STILL AVAILABLE!!!
SOUP & SOCKS
This year, King's Medical Centre is supporting St Mary's Church by organising 'Soup & Socks Appeal'. This is following on from Harwood Close successfully donating for the past two years!
Please donate any of the following:
- Non-perishable items (tins, packet foods, sugar, tea, coffee, drinking chocolate, powdered milk, pasta, cereals, soft drinks, dog/cat food etc.)
- Scarves, gloves, hats and socks
Donations will be given to St Mary's Church for their distribution from Tuesday 6th November until Monday 10th December 2018.
Please see our page on flu vaccinations for further information
We would like to say a big welcome to our new Healthcare Assistant Michelle Dear who joined the practice in October. She is available for appointments Monday to Friday.
Thank you to all who donated cakes and money for our MacMillan Coffee Morning! All together we raised £240!!
King's Medical Centre would like to say a big welcome to our new Advanced Nurse Practitioner Marcia Daws! Marcia will be working on a Wednesday, Thursday and Friday. You are able to book appointments with her through the usual appointment line or online.
All staff would like to say a big thank you for bearing with us during the merger process. We are grateful for all support received.
Thank you to patients for notifying us that there is a problem with our telephone line, especially in busy times. We would like to ensure you this we are working hard to remedy the situation but it appears to be a technical issue from our provider.